Telecommunications

A web-based telephone system provides central telephony functions through the network. Extensions, telephone numbers, forwarding rules and other settings can be managed flexibly without requiring a traditional telephone system at every workplace.

Depending on the configuration, employees can use desk phones, software phones or mobile devices. This makes it easier to adapt telephony to new workplaces, additional users or changes within the company.

Business availability should not depend on whether an employee is currently in the office. Calls can be distributed to different devices or workplaces and forwarded when required.

Offices, home offices and mobile workplaces can therefore be integrated into one communication structure while maintaining clear and consistent availability for customers and business partners.

Although fax is becoming less important in many areas, it is still used in certain business processes. Web fax allows fax messages to be sent and received without a separate fax machine.

Incoming documents can be provided digitally, while outgoing faxes can be sent through a web interface or connected applications. This makes it easier to integrate fax communication into digital workflows.

Not every short question requires an email or telephone call. Messenger services provide fast and direct communication between employees and teams.

Depending on the selected solution, individual and group chats, file transfers, notifications and other communication features can be centrally provided to complement everyday collaboration.

Digital communication services can be integrated directly into your website or web application. Contact options can therefore be provided exactly where customers and prospects already interact with your company.

Examples include direct callback options, contact forms, messenger functions or routing enquiries to the appropriate employees. This allows digital and traditional communication channels to work together effectively.

A centrally managed communication solution can help reduce the number of separate systems and make more efficient use of existing connections and workplaces.

New employees or additional workplaces can often be integrated more easily, while central administration, flexible call routing and web-based services can reduce ongoing organisational effort.

Every company communicates differently. The number of employees, existing telephone numbers, locations, mobile workplaces and required communication services determine which solution is appropriate.

We combine the required services into a flexible communication environment that connects your office, website and mobile workplaces – clearly structured, expandable and tailored to your actual requirements.