Reliable support even after your project is completed
Support Hotline
We remain at your side even after completion. Our support team maintains and updates your systems reliably and provides fast assistance whenever questions or technical problems arise.
Technical support and maintenance for ongoing operation
Completing a website, web application or server solution does not mean that technical work is permanently finished. Systems change, software is updated, requirements evolve and questions or technical problems may arise over time.
We therefore continue to support your solutions after they go live. We assist with questions, carry out maintenance and updates and help ensure that your systems continue to operate reliably and can be adapted when necessary.
Personal support instead of anonymous assistance
When questions arise, it is helpful to have a contact who already understands your systems and their technical relationships. Problems do not have to be explained from the beginning with every new request.
We assist with technical questions, operating issues and changes and help identify an appropriate solution as efficiently as possible.
Regular maintenance for reliable operation
Websites, web applications and server systems consist of different technical components that should be regularly checked and maintained.
Ongoing maintenance allows necessary adjustments to be carried out at an early stage and potential issues to be identified before they affect normal operation.
Keep software and systems up to date
Operating systems, libraries, server services and applications are continuously developed. Updates fix errors, close security vulnerabilities and often provide the foundation for new functionality.
We review required updates and implement them in a controlled manner. Dependencies between individual components are taken into account so that existing functionality remains as reliable as possible.
Fast assistance with technical problems
Even with careful planning, technical issues can occur during normal operation. Possible causes include configuration changes, external services, updates or unexpected error conditions.
In these situations, we systematically analyse the cause and assist in restoring normal operation. We also consider whether similar problems can be prevented in the future.
Identify problems before they become outages
Not every technical problem is immediately noticed by a user. Continuous monitoring of important services can therefore help identify unusual conditions or outages at an early stage.
Depending on the infrastructure, availability, server services and other technical components can be monitored, providing an additional foundation for stable operation.
Your systems evolve with your requirements
Requirements change over time. New employees, additional functionality, modified processes or new technical possibilities may require existing systems to be extended.
Because we already understand the existing technical structure, changes can be planned specifically and integrated into the current solution without having to start from scratch for every new requirement.
Services for reliable ongoing operation
The scope and intensity of support depend on your systems and the actual requirements of your organisation.
- Assistance with technical questions and operating issues
- Regular maintenance of existing systems
- Controlled software and security updates
- Monitoring of important services and systems
- Analysis and resolution of technical problems
- Review and maintenance of existing backups
- Adjustments and extensions to existing solutions
- Technical consulting for new requirements
Support tailored to your systems
A simple website requires different support from an extensive web application, mail system or infrastructure containing several connected services.
We therefore tailor maintenance and support to the systems you actually use. This gives you a reliable technical contact for operation, maintenance and further development even after the project has been completed.